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Store Policy

Terms and Conditions, FAQ, Store Policies, whatever you call it, it's here.

📦 Delivery

⏰ Shipping Times

When will I get my order? Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days

  • Europe: 6–8 business days

  • Australia: 2–14 business days

  • Japan: 4–8 business days

  • International: 10–20 business days

🦠 Covid-19

Our fulfilment times for all products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. If you want to see your suppliers recent shipping time updates click here.

✈️ Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

🧾 Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

😟 My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address

  • Ask your local post office if they have your package

  • Stop by your neighbours in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at thevertigocontact@gmail.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

🛎 Orders

🤝 How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! You can see some photos of one of our fulfilment centers bellow.

🧭 How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at thevertigocontact@gmail.com.

💔I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at thevertigocontact@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

👈 Returns

⏮ What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at thevertigocontact@gmail.com!

💳 Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at thevertigocontact@gmail.com with photos of wrong/damaged items and we’ll sort that out for you. If the item was bought over 30 days ago we will not be able to accept refunds. Otherwise we do not accept refunds.

🎨 Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts — we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at thevertigocontact@gmail.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Modern Slavery Act Statement

We work with print on demand company called Printful to print and ship our orders. You can read their modern slavery act statement bellow or by clicking here.

According to the Modern Slavery Act 2015, commercial organizations that carry out all or part of their business in the United Kingdom are required to publish a transparency statement informing consumers about the efforts to eradicate slavery and human trafficking.

We, Printful, Inc. (“Printful,” “we,” or “us”), are a part of the industry that can educate consumers on how to purchase goods produced by companies that responsibly manage their supply chains. Printful is committed to ensuring ethical and fair-labor practices within our own operations and we seek and expect from our suppliers to do the same.

The structure of our organization, business, and supply chains

Printful is a print-on-demand order fulfillment and warehousing company with a team of more than 1,800+ professionals working in North America and Europe, with partners in Japan, Australia, and Brazil. We also contract a wide variety of various suppliers located in the US, the EU, and other countries and regions to provide us with the materials for our production.

Printful policies in relation to slavery and human trafficking

When we partner with suppliers, we ask them to sign an Anti-slavery or Forced labor certificate acknowledging that the supplier as well as its subcontractors will comply with all applicable laws that prohibit slavery and human trafficking. Printful has also drafted a Supplier Code of Conduct that intends to set forth our standards and expectations with respect to key areas of corporate responsibility, including a requirement for our suppliers not to support forced labor and not to collaborate with organizations that use illegal employment practices.

 

Due diligence processes

Although Printful does not currently provide specialized training on slavery and human trafficking to its staff working with supply chains, we require that all employees engaged in the sourcing process comply with our policies which prohibit slavery and human trafficking within our supply chain. Within our own internal operations, a part of our initiative to mitigate the risks for slavery and human trafficking is the implementation of internal policies which include Whistleblower, Anti-bribery, and Health and Safety policies.

Future plans

Currently, Printful does not conduct independent audits or unannounced inspections to our direct suppliers. Nonetheless, we plan to establish such protocols to be implemented in the future.

 

CEO of Printful
June 29, 2021

Now go and have a rest, you've just read the whole of our terms and conditions for Vertigo!

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